Overview
Nova Soft Labs apps are available as free downloads with optional premium upgrades. Premium features can be unlocked through a monthly subscription, yearly subscription, or a one-time lifetime purchase — all processed securely through Google Play.
This policy applies to all current and future Nova Soft Labs apps including Samsung Remote, LG Remote, Chromecast Remote, Roku Remote, Fire TV Remote, and any other apps we publish.
Available Plans
We offer three ways to unlock premium features. Pricing is displayed in your local currency at the time of purchase as determined by Google Play.
All plans unlock the same premium features: physical remote control, touchpad access, app launcher, and ad-free experience. Exact pricing is shown on the upgrade screen inside the app and may vary by region.
Free Trial
Monthly and Yearly plans include a 3-day free trial for eligible users. During the free trial you get full access to all premium features at no charge.
How the free trial works:
- The free trial begins immediately when you select a Monthly or Yearly plan
- You will not be charged anything during the 3-day trial period
- At the end of the trial, your subscription automatically converts to a paid plan at the regular price
- To avoid being charged, you must cancel at least 24 hours before the trial ends
- Free trials are available to eligible users only — Google Play determines eligibility based on your account history
- Each user is eligible for one free trial per subscription type
Billing & Renewal
All subscriptions are managed and billed by Google Play. By purchasing a subscription, you authorise Google Play to charge your payment method on a recurring basis.
- Monthly: Charged every month on the same date as your original purchase
- Yearly: Charged once per year on the anniversary of your original purchase
- Renewal charges occur within 24 hours before the end of the current billing period
- Prices may change — Google Play will notify you of any price changes before they take effect
- If a payment fails, Google Play may retry the charge. Your subscription may be paused or cancelled if payment cannot be collected
All paid subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal. By purchasing a subscription, you authorise Google Play to charge your payment method automatically on each renewal date.
How to Cancel
You can cancel your subscription at any time. Cancelling stops future renewals — you retain access to premium features until the end of the current paid billing period.
Steps to cancel on Android:
You can also manage subscriptions at play.google.com/store/account/subscriptions.
Refunds
Refund requests are handled by Google Play in accordance with their refund policy. Nova Soft Labs does not process refunds directly as we do not have access to your payment information.
How to request a refund:
- Visit Google Play's refund page to submit a refund request
- Google Play typically allows refunds within 48 hours of purchase for subscriptions
- Refund eligibility is determined solely by Google Play's refund policy
- Lifetime purchases are generally non-refundable after the Google Play refund window has passed
If you are having trouble getting a refund through Google Play or believe you were charged in error, contact us at support@novasoftlabs.com and we will do our best to assist you.
Lifetime Purchase
The Lifetime plan is a one-time purchase that unlocks all premium features permanently — there are no recurring charges.
- You are charged once at the time of purchase
- No subscription, no renewals, no future charges
- Premium access is tied to your Google Play account
- If you uninstall and reinstall the app, your purchase can be restored by signing in with the same Google Play account
- The Lifetime plan does not include a free trial
Managing Your Plan
Everything related to your subscription is managed through your Google Play account. Nova Soft Labs does not have a separate account system.
- View your plan: Google Play → Profile → Payments & subscriptions → Subscriptions
- Cancel: See the How to Cancel section above
- Change payment method: Google Play → Profile → Payments & subscriptions → Payment methods
- Restore a purchase: Reinstall the app and sign in with the same Google Play account — your purchase will be restored automatically
- Switch plans: Cancel your current plan and purchase the new plan after your current period ends
If you experience any issues with your subscription that cannot be resolved through Google Play, contact us directly — we are happy to help.
Governing Law
This Subscription Policy is governed by applicable consumer protection and commerce laws in the jurisdiction where Nova Soft Labs operates. All billing and payment processing is governed by Google Play's Terms of Service.
If you have an unresolved billing dispute, you may contact your local consumer protection authority. EU/EEA users may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Nothing in this policy limits your statutory rights as a consumer under the laws of your country.
Contact & Support
Have a question about your subscription, a billing issue, or need help cancelling? Reach out to us directly:
✉ support@novasoftlabs.comWe aim to respond to all inquiries within 48 hours. Please include the app name and a description of your issue so we can help you as quickly as possible.